SHIPPING POLICY

Last updated: 29 September 2026

At BLOQ Amsterdam, we aim to process and ship your order as quickly and carefully as possible. Our warehousing, order processing, packing and shipping are handled by our fulfilment partner:

TRL Fulfilment
Barnsteen 800
3316 KK Dordrecht
The Netherlands

TRL Fulfilment processes and dispatches orders on behalf of BLOQ Amsterdam. BLOQ Amsterdam remains your point of contact regarding your purchase and your statutory consumer rights.

Order Processing

Once your order has been successfully placed and payment has been received, it will be forwarded to our fulfilment partner for processing.

Orders are picked, packed and prepared for shipment by TRL Fulfilment in Dordrecht.

For orders within the Netherlands, TRL Fulfilment currently operates a cut-off time of 23:59. According to TRL's current delivery schedule, orders placed Monday through Friday before this cut-off are generally expected to be delivered the following day. Weekend orders placed before the applicable cut-off are generally expected to be delivered on Monday.

Please note that these delivery times are estimates and not guaranteed delivery dates, unless explicitly agreed otherwise.

Shipping Costs

Applicable shipping costs are displayed during checkout before you complete your purchase.

Where BLOQ Amsterdam offers free shipping above a certain order value or as part of a promotion, the applicable conditions will be displayed on our website or during checkout.

Track & Trace

Once your order has been dispatched, you will normally receive a shipping confirmation containing your Track & Trace information.

Please allow some time for tracking information to become active after your parcel has been handed over to the carrier.

Delivery Times

Estimated delivery times depend on the destination and carrier.

For the Netherlands, orders are generally delivered within 1–2 business days after dispatch.

International delivery times vary depending on the destination. TRL currently indicates approximately 1–2 business days for Germany, 1–3 for France, Italy and Spain, 2–4 for Denmark and longer for certain other European destinations.

These timeframes are estimates. Delays may occur due to holidays, peak periods, carrier disruptions, customs procedures or other circumstances outside our reasonable control.

Under applicable consumer law, products must generally be delivered within the agreed delivery period or, if no other period has been agreed, within 30 days.

International Orders

BLOQ Amsterdam may ship to selected international destinations.

Available countries, shipping methods and applicable shipping costs will be shown during checkout.

For shipments outside the European Union, customs duties, import taxes or other local charges may apply. Where these charges are not included in the amount charged by BLOQ Amsterdam, they may be payable by the recipient in accordance with the rules of the destination country.

International delivery times may also be affected by customs clearance.

Incorrect Shipping Address

Please carefully check your delivery information before completing your order.

If you notice an error in your shipping address, contact us at info@bloqamsterdam.com as soon as possible.

Once an order has entered the fulfilment or shipping process, we cannot guarantee that the address can still be changed.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer where legally permitted.

Damaged Package

If your order arrives damaged, please contact us as soon as possible at info@bloqamsterdam.com and include:

Your order number, a description of the issue and clear photos of the parcel and damaged product.

We will investigate the issue and arrange an appropriate solution where applicable.

BLOQ Amsterdam bears the risk of loss or damage during delivery until the order has been received by the customer, except in circumstances where applicable law provides otherwise.

Package Marked as Delivered but Not Received

If your Track & Trace shows that your order has been delivered but you have not received it, please first check around the delivery location and, where relevant, with neighbours or other members of your household.

If the parcel still cannot be located, contact us at info@bloqamsterdam.com with your order number and Track & Trace information.

We will investigate the shipment with our fulfilment partner and/or carrier.

A Track & Trace status alone does not remove your statutory consumer rights. Where there is a dispute about whether an order was delivered, the seller may be required to demonstrate delivery.

Failed Delivery & Unclaimed Parcels

If delivery cannot be completed, the carrier may attempt another delivery, deliver the parcel to a collection point or return it to our fulfilment centre.

Please follow the instructions provided in your Track & Trace information.

If a parcel is returned because it was not collected, the address provided was incorrect or delivery repeatedly could not be completed, please contact us so we can determine the appropriate next steps.

Delays

During busy periods such as Black Friday, Christmas, promotional campaigns and public holidays, processing and delivery may take longer than usual.

Unfortunately, delays caused by carriers can occur. If your order is significantly delayed, please contact us and we will investigate the shipment.

If an order is not delivered within the agreed or legally applicable delivery period, the customer retains all rights available under applicable consumer law.

Returns

Returns are handled separately from our shipping process.

To register a return, please use our dedicated Returnless portal:

BLOQ Amsterdam Return Portal

Please refer to our Returns & Refunds Policy for the applicable return period, conditions and costs.

Questions About Your Shipment

If you have any questions about your order or shipment, please contact BLOQ Amsterdam rather than contacting our fulfilment partner directly.

BLOQ Amsterdam B.V.
Olympisch Stadion 24-28
1076 DE Amsterdam
The Netherlands

Email: info@bloqamsterdam.com

Our team can contact TRL Fulfilment or the relevant carrier on your behalf where necessary.